Transparent rules, fast dispatch, and stress-free service.
Place your order before 3:00 PM (UK Time) Monday through Friday for immediate same-day dispatch.
Orders placed after 3:00 PM, over the weekend, or on public holidays ship out the very next business day.
You will receive a confirmation email containing direct courier tracking details as soon as your parcel is packed.
*Delivery windows are carrier estimates. We are not responsible for delays caused by postal couriers once your parcel leaves our hub.
Send an email within 48 hrs to our support team.
Include your order ID and clear photos of the damage or discrepancy.
Our team approves requests within 24 hours (Mon–Fri).
We generate and email a tracked return shipping label.
Drop the securely packaged item off at the courier facility.
Confirmation emailed within 1 business day of item arriving back at our depot.
Funds released to original payment method in 3–5 working days.
Please allow an extra 5–10 working days for standard bank statements to reflect.
Due to health, safety, and hygiene regulations on cosmetics, products cannot be accepted for change of mind once delivered. Please consult our shade swatches and ingredient guides prior to placing an order. Read our full Refund Policy for legal terms.