Find answers to common questions about your orders, delivery, returns, and beauty products.
Yes! If your order hasn't been dispatched yet, contact us immediately and we can cancel it for a full refund. Once dispatched, orders cannot be cancelled.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna.
Yes! All payment transactions are encrypted and processed through secure payment gateways. We are PCI compliant and never store your card details.
Yes! We offer free shipping within the UK on orders over £50. Orders under £50 will have standard shipping charges applied at checkout.
Yes, we ship internationally. Shipping costs and delivery times vary by destination. International shipping rates will be calculated at checkout.
Contact us immediately if you notice an error. If the order hasn't been dispatched, we can update it. Once shipped, you'll need to contact the carrier directly.
Standard delivery to England takes 2-3 working days. Other UK regions take 4-5 working days. Orders placed before 3:00 PM Monday–Friday are dispatched same day.
Once your order is dispatched, you'll receive a confirmation email with tracking information. You can monitor your delivery status online.
We use Royal Mail, DPD, and DHL depending on your location and selected shipping method. You'll see available options at checkout.
If tracking shows no movement for 7 days or shows as delivered but you haven't received it, contact us immediately. We'll investigate and issue a replacement or refund.
Standard delivery does not require a signature. For high-value orders, we may require signature confirmation upon arrival.
Yes! Express delivery options are available at checkout for UK addresses. Next-day delivery is available for orders placed before 2:00 PM Monday–Friday.
No. We do not accept returns for change of mind. Please choose your items carefully before placing an order.
If the product is completely unopened, unused, and in original packaging, you may return it within 14 days. You will be responsible for return shipping costs.
Contact us within 48 hours with photos of the damaged item. We will provide a FREE prepaid return label and issue an immediate replacement or full refund.
Refunds are processed within 3-5 working days after we receive your returned package. Please allow an additional 5-10 business days for your bank to post the funds.
For damaged or faulty items, we cover 100% of return shipping. For unopened wrong shade returns, you are responsible for the postage costs.
We do not offer direct exchanges. If you need a replacement, we will issue a refund once received and you may place a new order.
Check the individual product description for shade guides and swatches. If you're unsure, send our beauty experts a message before ordering!
Yes! All products sold at Sophia's Beauty are 100% authentic, brand-new, and sourced directly from authorized distributors.
Many of our products are certified cruelty-free. Please check individual item specifications for exact certifications.