We want you to love your purchase. If you're not completely satisfied, we're here to make the return process simple.
Eligible unused items can be returned within 30 days of purchase.
Items must be unused and returned in their original packaging with all applicable tags attached.
Eligible returned products are refunded once the return has been received and processed.
Contact our support team and provide your order number and details of the item you wish to return.
Carefully pack the product in its original condition and original packaging.
Use the return instructions provided by our support team to send your parcel back to us.
Refunds are processed within 5–7 business days after we receive your return.
Return shipping is free when the item is defective or the incorrect item was sent by us.
Store credit may be available if you prefer credit instead of a refund.
Original shipping charges are non-refundable unless the return is due to a defective product or an incorrect item being sent by us.
For hygiene and safety reasons, opened or used cosmetics and personal care products cannot be returned. Please check product details carefully before placing your order.
Once your returned item arrives, our team will inspect the product and confirm receipt.
Once the return meets our eligibility requirements, your refund will be processed.
The refund will be sent to your original payment method according to the applicable processing times.
If you have any questions about your return or refund, our customer support team is happy to help.
Phone: +44 7404 732682
Email: support@sophiasbeauty.co.uk
Website: Contact Us