Customer Care

Terms & Conditions

Please read our terms carefully before using our website or placing an order.

General Information

About Our Website

This website is operated by Sophia's Hair and Beauty Store. Throughout the site, the terms "we", "us", and "our" refer to Sophia's Hair and Beauty Store.

Products & Pricing

Product Availability

All products displayed on our website are subject to availability.

Product Changes

We reserve the right to modify or discontinue products at any time.

Pricing

Prices may be changed without prior notice. We also reserve the right to correct pricing errors.

Order Acceptance

Placing an Order

Once you place an order, you will receive an email confirming receipt of your order. This confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted.

The product may be unavailable.
Payment may not be successfully processed.
We may identify suspected fraudulent activity.

Accepted Orders

Orders are processed once payment is successfully received.
Order confirmation details will be sent by email.
Products are dispatched according to our shipping policy.

Order Cancellation

Orders may be cancelled where products are unavailable.
Orders may be cancelled where payment cannot be processed.
Orders may be cancelled where fraudulent activity is suspected.

Intellectual Property

Website Content

All content available on this website, including images, text, branding, logos, graphics, product information, and other materials, belongs to Sophia's Hair and Beauty Store unless otherwise stated.

This content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

Limitation of Liability

Important Information

Sophia's Hair and Beauty Store shall not be liable for indirect or consequential damages arising from the use of our website or products, except where liability cannot legally be excluded or limited under applicable law.

Privacy & Data Protection

Protecting Your Information

We respect your privacy and are committed to protecting your personal information. We take appropriate security measures to protect your data. Payment details are processed through secure payment gateways and are not stored directly on our servers where applicable.

Information We Collect

Name, billing and shipping address, email address, phone number, and payment information where required for processing your order.

How We Use Information

To process and deliver orders, provide customer support, improve our services, and send order updates or promotional communications where you have provided appropriate consent.

Your Rights

You may have rights to request access to your personal data, corrections, or deletion where applicable.

Cookie Policy

Website Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember customer preferences, and support secure checkout functionality.

Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.

Website Use

Responsible Use

You agree to use our website only for lawful purposes.
You must not attempt to interfere with the security or operation of the website.
You must not use website content for unauthorised commercial purposes.
You are responsible for ensuring that information provided during checkout is accurate.

Please Read Carefully

By continuing to use this website or placing an order with us, you acknowledge that you have read and understood these Terms & Conditions. These terms should be read together with our applicable Privacy, Shipping, Returns and Refund policies.

Questions About Our Terms?

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

Sophia's Hair and Beauty Store

Customer Support: Monday – Friday

Phone: 07404732682

Email: support@sophiasbeauty.co.uk