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Refund policy

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Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, we make returns easy.

30-Day Return Policy
Return any unused item within 30 days for a full refund. Items must be in original packaging with all tags attached.

How to Return

  • Contact us with your order number
  • Pack items in original condition
  • Ship back using our prepaid label

Refund Details

  • Refunds processed within 5-7 business days after we receive your return
  • Original shipping charges are non-refundable
  • Return shipping is free for defective or incorrect items
  • Store credit available immediately if you prefer

Non-Returnable Items

  • Used or opened cosmetics and personal care items
  • Gift cards
  • Final sale items (marked as non-returnable)

Need Help?

Questions about your return? Email us at support@sophiasbeauty.co.uk or contact customer service.

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